Values

TRI is committed to advancing our vision with wisdom, patience, and thorough planning. Accomplishing the desired results requires committing to the highest standards and pressing forward with honorable values. Listed below are the standards and values TRI is committed to withholding.

Proactive

Proactive staff care is acting in anticipation of future problems, constant changes, and individual needs. A proactive commitment by trained professionals will secure the fortuity to assess, expose and address real life issues before they become larger and unmanageable.

“. . . a proactive approach will halt the movement of many minor issues that have the potential to become larger and destructive issues.”

By avoiding the reactive response, organizations, churches, and staff care professionals will see their staff maintain long-term good physical and mental health. Organizations can rest knowing a proactive approach will halt the movement of many minor issues that have the potential to become large and destructive issues.

Real Time

From the beginning of service, staff will know they have a consistent, actual time support system that offers quality care. Offering real-time care requires instant access and/or regular points of contact while staff are on assignment. It is essential that staff support be available not only when needed, but in place and active in a consistent manner. By using advanced technology, real-time care is both possible and effective. Real-time staff care stands side by side, moment by moment with those on assignment or in permanent ministerial positions..

“Real-time staff care stands side by side, moment by
moment with those on assignment.”

Confidential

Staff’s knowledge that what they are experiencing while on assignment remains confidential is crucial for both immediate and long- term personal support. The knowledge that one’s own experience is held with the utmost respect and honor is the very element that allows staff to deal honestly with their experiences.

“The knowledge that one’s own experience is held with the utmost respect and honor is the very element that allows staff to deal honestly with their experiences.”

When the obstacles of fear, insecurities and interpersonal conflict as related to job security are removed, the staff has the opportunity to express and process their experiences with rest and vulnerability. With this element in place, an organization will have the confidence that actual issues are being addressed and taken care of. This affords the opportunity to prevent work environment division, to know what is actually occurring, to avoid the possibility of small problems getting out of control, and/or to prevent long-term organizational strongholds.

Qualified

When it comes to staff care, organizations know the stability of staff in high stress environments is crucial for productivity, reputation and most importantly staff safety. With staff care being such an important element to an organization’s success, the quality of those entrusted with staff care should be one of top priority.

A qualified staff care provider is one with the credentials, experience, and personal reputation to not only care well but is adequately equipped. Qualified caretakers have experience balancing the need to triage needs, work on core issues, or avoid strongholds that have the potential to do more damage with limited support on assignment.

“All staff care associates are master’s level trained and licensed through the state in which they reside.”

All staff care associates are Master’s level trained and licensed through the state in which they reside. All qualified staff care associates are under direct supervision to ensure quality care and relevant training. Organizations have the opportunity to know their staff are receiving care from exceptionally qualified and accountable caregivers.

Innovative

A cutting edge and inventive strategy will enhance connection and quality. Creating space for innovation allows an organization to receive the most effective and efficient staff care. Whether it is using the internet for email, Skype, or offering resources instantly, technology has the potential to bring care to staff in a way that maximizes speed and productivity. It also will allow staff in the most remote areas to get the same service as those in larger cities.

“Innovation allows caregivers to continually think of and create new ways to care better.”

Innovation allows caregivers to continually think of and create new ways to care better. When communication and connection are available in a manner consistent with advanced technology, staff feel encouraged and know they are on the cutting edge of what is available to assist them. Holding strong to proven methods and being open to new methods of providing care are important elements that will always offer opportunities for better care.

Resourceful

Being able to provide what is needed at the right time in the right manner is a key attribute of quality staff care. The resources needed to care well range from providing practical coping skills to deal with current issues to articles accessible at the click of a button. Resourceful staff care provides live personnel that are side by side with staff as they approach different seasons of life as well as tools that are taught to help function under the daily routine of a stressful day.

“When an organization is confident their staff has the best resources accessible, that organization will rest well.”

A key element in being resourceful has primarily to do with using what resources are available at that time. Being committed to either finding quality resources or creating new ones and having them available to staff allows the caregiver to offer the best care possible. When an organization is confident their staff has the best resources accessible, that organization will rest well.

Team

A superior staff care team will provide the collaboration of ideas, resources, experiences, and personalities to create a premium support system. Whether it is quality credentials or proven experience, caregivers who have a network of support and wisdom always have more to offer an organization. A team in itself is a resource that can meet different needs based on a vast number of circumstances and personalities.

“. . . caregivers who have a network of support and wisdom always have more to offer an organization.”

Having a team of caregivers to offer an organization will allow each staff member an opportunity to feel connected to a caregiver they choose. Having options to offer staff who find themselves in high stress, sensitive assignments will enhance staff care effectiveness and long term staff health. When a number of people can come together with years of training and experience, an organization is able to find rest in the knowledge their organization has options and wisdom in caring for their staff.

Compassionate

Compassionate caregivers recognize and empathize with a staff’s need for support, encouragement, and hope. A compassionate care professional will not only offer tools and experience but will do so in a way that is emotionally aware and connected to those for whom they are caring. This is a crucial element when staff are experiencing highly emotional cultural changes, trauma exposure, or other situations that are common while on field assignments.

“Having the sensitivity to effectively care for the emotional dynamic of staff allows for greater depth and success in regards to stability and connection.”

Having the sensitivity to effectively care for the emotional dynamic of staff allows for greater depth and success in regards to stability and connection. Having this dynamic, emotional connection with a caregiver only enhances the resolve for needed rest and produces a satisfied staff experience.

Advocate

Advocates create a support system where a staff’s well being and personal best interests are a priority. This unique role is key to long term emotional rest and relational teachability. Having an advocate allows staff to be reminded on a regular basis that they are not alone and there is someone willing to stand with them. This feature keeps staff grounded and feeling like they belong, issues often encountered in cross-cultural work.

“Having an advocate allows staff to be reminded on a regular basis that they are not alone and there is someone willing to stand with them.”

Advocates are of great benefit in resolving team conflict and employee discouragement. By providing a safe place to process emotional distress as it relates to difficult team dynamics, advocates increase the likelihood of a positive resolution by their commitment to the best interest of the staff. The result is reduced long term dissatisfaction with a present team and/or organization. Having advocates that stand with staff are an essential benefit to any organization.

Transition Assistance (Pre-field assessment, Re-entry) *for missionaries and aid workers

Pre-field assessment and re-entry experts who offer transitional guidance are essential elements to the success of an assignment and an organization. Two of the most vulnerable times in a staff member’s experience will be in the preparation before deployment and in returning from a cross-cultural field assignment.

“Two of the most vulnerable times in a staff member’s experience will be in the preparation before deployment and in returning from a cross-cultural field assignment.”

These vulnerable times create expectations, readiness, and on-field effectiveness. Pre-field assessments highlight areas of strengths and weakness to prepare staff for challenges ahead. Creating awareness before cross-cultural entry aids in positive team development skills and personal care skills that would otherwise go unrecognized and are crucial to the success of the assignment.

The pre-field experience also allows for relational development with a proactive, real time caregiver. Re-entry guidance gives staff suitable space to process the experience and transition back into familiar culture. Re-entry is a critical time for future emotional stability and reassignment.

Re-entry guidance is also a critical time for staff and organization as that time shapes the experience and employee perception. Done well, transition assistance offers an organization the knowledge that their staff will be ready and able to effectively handle their on-field assignment as well as cared for when they enter back into their primary culture.